FAQs

Absolutely! Contact our customer service team on 01506 430 309 and they can walk you through the process.

There's no need to create an Emtez account to make an order, however creating one will allow you to save your details, store records of previous orders and speed up future orders!

To check the progress of your order, simply contact our customer service team on 01506 430 309 or email info@emtez.co.uk and they will be happy to help.

In the very unlikely event that your purchase gets lost or damaged in transit, contact our customer service team on 01506 430 309 or email info@emtez.co.uk and we will work with you to resolve the situation as soon as possible.

Online orders can be placed for delivery to all mainland UK addresses. For other destinations, including international, please contact our customer service team on 01506 430 309 or email info@emtez.co.uk

If you wish to change or cancel your order, please get in touch with our customer support team as soon as possible on 01506 430 309 or email info@emtez.co.uk stating your reasons why. Usually, providing your order has not been processed, we will be able to offer you a full refund or credit note. Terms and conditions apply.

If you would like to return your order, please contact our customer service team on 01506 430 309 or email info@emtez.co.uk  clearly stating your reasons why. We will work with you as best we can to see if a return is possible.

The Emtez website processes payments securely with PayPal. PayPal delivers one of the most secure payment platforms in the world and is one of the most popular payment gateways. Your credit card details are not stored on our transactional system therefore each new transaction requires you to re-enter your credit card details.

No. We do not store credit card details, nor do we share customer details with any 3rd parties. Your details are safe with us.